Hi ​@costa, thank you for posting in the community! Would you mind sharing more information about the ‘ghost shapes’ you see in the PDF export? is this appearing in one of the pages of your exported file?

If the issue persists, could you please share the following to help us take a closer look?

• A description of the download settings (file type, document pages, cropping, quality, etc.) that you selected for the download. 

• The temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing.

For more information on generating a Support PIN, check out this Help Center article. This Support PIN doesn’t allow anyone but Lucid Support to take a look at your document, so you are safe to post it here.

Please feel free to let us know if you have any questions. 

​@Leianne C 

Re: the ghost shape in the exported PDF: can you see the dark rectangle? It’s visible only in that export and doesn’t correspond to any content of the document.

Re: “if the issue persists” -- well yes, I tried several times and got the same results.

Now, by “download” you probably mean “export” -- there’s no actual downloading of the document’s source contents that you would support, now would you?

“file type” has been described, even two of them, see above.

The pages in the document which were selected for export are sl01-sl21

The rest of the settings are defaults.

Here’s the support PIN: dukked5N2weTmH138991933

If your (many, many) engineers could just include layer selection in the presentation setup, this would make it so much easier -- after all, it’s your interest a user stays within the app.

Hi Costa, thank you for sharing the support PIN. It looks like you have identified a bug with objects with the drop shadow enabled which is why you are seeing the ‘ghost’ shape. I have reported this to our development team. 

In the meantime, disabling the shadow should prevent the extra rectangle from appearing in the PDF export. 

I sincerely apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates. 

Feel free to leave additional questions or concerns below. 

​@Leianne C Thank you for your response.

What you’re saying is pretty weird since PNG export doesn’t seem to have this problem…

By the way, what about the PNG quality then?

Also, which shadow exactly I should be disabling there in this document?

Hi ​@costa, thank you for following up and sorry for any confusion! The shadow applied to the dark grey background colour/shape in your document is causing extra rectangle in the PDF exports. In my testing disabling the shadow helped remove it. Would you mind giving this a try and let me know if you see the same improvement? 

For PNG quality, are you seeing the quality issue even after selecting 300 PPI for your export? Do you select crop to content when exporting as well? This will help me reproduce the issue you’re seeing on my end. 

Thank you for your help and patience. Please let me know if you have any additional questions! 

​@Leianne C 

Hello,

Yes, I’m selecting 300 PPI when exporting to PNG, I’ve just verified this and the results, it produces images of ~4800 pixels width for my document and some shape lines are missing there.

Does this sound reasonable to you? What might be the reasons and workarounds?

Thanks,
Costa.