Skip to main content
hamburger menu
+ Create a topic

Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6606 Topics
Morgan T
Morgan TLucid support team
posted in Billing
Invoice charge or refund questions? Find all billing resources here

Lucid’s Help Center now has a section devoted entirely to information about billing. Whether you need help accessing your invoice managing your plan or contacting support we’ve got your back! Keep reading for more resources.💁‍♀️ Get startedLooking for general information about Lucid’s billing practices? Check out our Plan and Billing Overview article! It provides the basics about billing with Lucid as well as directs you to articles that can help with more specific needs.🗞 Manage your planNeed help with your subscription? Look no further than these articles.Update billing information — instructions for updating your payment method Lucid charges — learn about our products and why you were charged Failed payment — troubleshooting steps regarding failed payments Cancel your plan — cancel your subscription any timeNote: There is a no-refund policy for all cancellations.💳 Invoices taxes and programsLooking for something else? Take a look at these other billing articles.Access invoices —

26170
Morgan T
J
jbawalan
asked in Product Questions
Setting to set text on each end of a line

Hi, I am creating line diagrams but need to label each end of the lines. Is there a setting to add text to a line on each end without doing it manaully? Currently I am manually double clicking each end of the line and labeling the lines, which can be time consuming. Cheers  

92
J
R
rowan.smith
asked in Product Questions
How to add a line from grouped shapes

Hello,I wanted the shape that I reference below but I wanted to:have line/arrow connection points be able to use data to manipulate the text.Creating a group; which is a circle on top of a rectangle gives me the ability to manipulate the text via the data feature. But groups don’t have line connection pointsDownloading the shape as an SVG allow me to have connection points but it doesn’t allow me to use data for the textIs there a solution that gives me both features?

517
Kelsey Gaag
S
Synthica Energy
asked in Admin Questions
Google Workspace Integration

I have followed the steps in the, "Integrate Lucid with Google Workspace", article to add the LucidSpark and LucidChart marketplace applications to Google Workspace and enabled Google OAuth login. When I open the App Integrations menu in Lucid, the sync and drive integration settings are greyed out. What do I need to do to provision Lucid users via Google Workspace?

594
M
V
Vinny
asked in Product Questions
STATUS BREAKPOINT error: on sheet with lots of equations - Chrome and Lucid not working well together

Chrome tab continues to break when I attempt to access a particular page within a document. That particular page has lots of equations and images, possibly leading to it overloading the system.  This is not ok.

20
V
B
brettglbl
asked in Product Questions
Changing org chart style for parent/child reporting in Lucid

I have auto-created an Org Chart for our company ~120 employees.  I’ve set the default Org Chart Style to the vertical orientation.  However, for certain managers with a lot of direct reports (like 15 or more), this makes the org chart SUPER tall, as the downlines each take up a line. So, I’d like to be able to mix/match the style so that I can click on a manager and assign a different style to their part of the chart.  Ideally, a stacked vertical orientation.  I’ve tried clicking on the manager, or selecting the manager and their downlines, but the Style prompt does not appear.  (It only appears when the whole chart is selected.) Other programs allow this - it’s absolutely critical to keep large companies org charts size manageable.  Can this be done?

252
M
B
B_Hopper56
asked in Product Questions
Save and export comments in Lucid

I was curious if there is a way to have it so that all the comments that have been made on my board can be displayed with my board when I export/save my file.

92
Ambar D
K
kenehm
asked in Product Questions
ERD arrows are not available in arror menu

Normally, when using ERD shapes, ERD Arrows are available for connecting ERD shapes. Today I created a new sheet and created several ERD shapes, but the ERD Arrows did NOT become availiable. I opened existing sheets that have ERD shapes with ERD Arrows in the diagram, but there again, ERD Arrows were not available from the menu.  Here’s a shot of the app: 

90
K
Greg C101
Greg C101
asked in Admin Questions
SSO migration - want a non-SSO admin account

We are migrating our instance from Okta to Azure Entra ID.  I'd like to have a non-SSO Admin account so that I'm confident I'll be able to get into configure Lucid if there is any issue with the new Entra configuration.   Do not want to get locked out entirely.   Is there a way to configure a Lucid account to not leverage SSO?

533
Ambar D
J
Jhon
asked in Product Questions
Does Lucidchart generate UML diagrams from C# project code?

Does Lucidchart generate UML diagrams from C# project code?

82
Humas1985
Lucid Legend Level 9
J
Jonny
asked in Product Questions
Delete Shapes & Lines on iOS

Hi, trying to use Lucidchart on my iPad with the Apple Pencil but I can’t see how to easily delete Shapes or Lines?

81
Zuzia S
P
Paul.l
asked in Product Questions
Lucidchart vs Lucidspark

Anyone else think Lucidspark and Lucidchart are essentially the same - i.e. Both can do process mapping and whiteboarding equally well.Furthermore by arguably splitting some functionality - e.g. remove container short cut bar from one, this has arguably made them less flexible. .. i.e. to get jump lines I have to switch from spark to chart, but why?I just can’t see real concrete reasons to use one over the other for either of the above use cases?

209414
K
R
rokas.cebatorius
asked in Product Questions
Typed text invisible in “Find” dialog when viewing read-only embedded Lucid chart

In a org chart that’s embedded via a public view-only link, the Find / Search dialog accepts keystrokes and successfully highlights matches in the canvas — but the characters you type do not appear inside the input box. Viewers therefore can’t see or edit their query once it’s entered. 

80
R
MayTse
MayTse
asked in Product Questions
Error when inserting Lucid into a Canvas Assignment

We have received several reports from users indicating that they are encountering errors while attempting to integrate Lucid into a Canvas assignment using the External Tool.The error message displayed states: “Sorry! Our servers experienced an error. We apologize for the inconvenience. (Error Code: CE014)”Could you kindly clarify whether utilizing the External Tool to embed Lucid is the correct method for adding it to an assignment, or if we should be utilizing the Lucid icon within the Rich Content Editor (RCE)? Furthermore, what are the recommended assignment settings to enable student submissions with grading support?Are there any available documents or resources that we could consult for guidance on this matter? Your assistance is greatly appreciated. Thank you. 

79230
S
I
IsaacC
asked in Product Questions
Embedded SharePoint Lucid chart - intermittent broken link

I am experiencing an issue with an embedded Lucidchart on a SharePoint page. The embedded link toLucid.com intermittently stops working, displaying an error. However, when I clear my browser history and cache, or open the link in an InPrivate browsing window, it functions correctly again.This issue is recurring, and I would like to find a permanent solution so that it does not happen moving forward. Could you please advise on potential fixes or settings adjustments that may prevent this from occurring?Here are some additional details: The issue affects multiple users. Clearing cache/history temporarily resolves the problem. The embedded Lucidchart is linked within a SharePoint page. The error does not occur when using an InPrivate browsing session. I appreciate any guidance you can provide to resolve this issue permanently. Please let me know if you need further details.

472
Cass A102
Lucid Legend Level 3
K
kato
asked in Product Questions
Hierarchy disappears in org chart group view

I'm working on an organizational chart in Lucidchart, importing data from a spreadsheet. I'm trying to use the 'Group View' feature to group employees by their respective departments (e.g., Marketing, Sales, HR).The grouping itself works, but when I apply the 'Group by Department' setting, the internal hierarchy (reporting lines) within each department disappears. Instead of showing who reports to whom within, say, the 'Marketing Department,' all members of that department are displayed in a flat list.I've ensured my spreadsheet data accurately defines reporting lines and department information for all employees. I've also looked through the 'Group View' and 'Layout' settings for an option to 'preserve hierarchy within groups' or similar, but haven't found one that resolves this.My goal is to have the organizational chart grouped by department, but still clearly show the reporting structure within each department.Has anyone else encountered this? Is there a specific setting I'm missing

381
Cass A102
Lucid Legend Level 3
superyoshi85
superyoshi85
asked in Admin Questions
how can i add another account to mine on lucid

I know the password to my friend’s account I even have it on my computer! but I can’t figure out how toput it on lucid on MY account.

142
superyoshi85
C
Claus Fromholt
asked in Product Questions
Upload of data xlxs - org chart

I get the same error when  I try to upload new excel date to a new sheet - it runs the upload and afterwards I get pop screen sayning “ Which sheet do you want o import” - with no options - the only button that is not greyed out is “back”.

374
Cass A102
Lucid Legend Level 3
G
gelsa
asked in Product Questions
Importing Lucid comments into Azure Dev Ops

Hello,I am using Lucid Collab for a project and have successfully imported the ADO tasks into LUCID Colab. I also have several Lucid Cards and Sticky notes that need to be imported back into ADO. While importing into ADO, I wanted to bring in the comments and replies from the cards into the ADO comment section. Is this possible?

51
Leianne C
M
msomaning
posted in Product Questions
No revision history and issue in mapping

It doesnt have version history, if someone modified my digram I’m unable to see my original state.and, when I’m finished mapping tables and if I or anyone make any changes in that diagram my original mappings are mismatched. It causing lot of rework for me.please suggest something..

111
Leianne C
A
Andras
asked in Product Questions
PNG export quality

Hello all!I have a rather large business process flow built in Lucid that I am trying to insert into a deck built Google Slides. Instead of showing the full flow in the deck I would like to just show bits and pieces as teasers and link the images directly to the Lucidchart where it can be viewed in full size.My problem is that regardless of the type of export I choose either the quality of the output is unacceptable or the export simply fails. I have already tried the following things: Turned off infinite canvas (the export quality was awful with that) Tried exporting in JPG and PNG too (160 and 300dpi) Tried content scaling (100% - awful quality, 200% awful quality, 500% - fails to export)Can someone point out a possible workaround to this solution which scales (quite literally, but also in a way that I do not need to push the export through 3 different third-party tools and spend 30 minutes doing so to get acceptable results).Thanks in advance,A

141
Leianne C
D
dfrew1
asked in Product Questions
Transfer files from my old business account to my new personal account

I previously used lucidchart with a business account and have many files that I want to reuse.  As the account is no longer active, I am able to edit or export only the last 3 files that I had worked on. I now use a personal (paid) account and would like to have these old files available to edit.  Is it possible?

81
Leianne C
I
its sy
asked in Product Questions
is there a way to export the org chart out

hi, if i would like to cancel my lucidchart subscription, is there anyway to export an editable version out so i can continue editing on another platform eg word/excel document etc

111
Humas1985
Lucid Legend Level 9
H
Hello
asked in Product Questions
Unable to join university student account becasause the option to prove a work email is blurred our

Just wondering if someone could help with the issue in the title

245
Leianne C
S
SharmilShah
asked in Product Questions
Create a timeline/gantt chart with hierarchy

Hello, I have recently got my LucidSpark connected to Azure DevOps. I want to create a Timeline/Gantt chart which has hierarchy also. I checked couple of templates and found a template named (Gantt Chart with milestone example) but it has no option to integrate Azure Card for Lucid Spark. There are a couple of template but has no option to integrate Azure cards or missing some of the below requirement. My requirements are bit different. I want to create a project timeline/gantt chart with hierarchy so that I can say EPIC>Feature>User story>Bug hierarchy and we have 2 more fields BI area and Component BI which has Parent and Child relationship How should I create this? Any help or video which explains the data linking would be appreciated

305
Leianne C
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2025  Lucid Software Inc.