Issues with mouse and trackpad in Lucid's navigation and zooming

Question

When I’m working on LucidChart, I can zoom in and out beautifully and smoothly. It is a great experience. I do this in “trackpad mode” or “mouse mode” with the scroll wheel and maybe a Ctrl key.

But when I scroll up or down or right or left, it is NOT smooth. It jumps a large number of pixels in whatever direction I’m trying to scroll. I have tried many things to fix this, including chrome://flags.

I can drag the scrollbars and get some smoothness. And when I’m scrolling web pages, the content scrolls smoothly.

Setup: Ubuntu/KDE/Chrome/Logitech M705

I’m posting here because I feel like it’s looking like something LucidChart might be able to resolve.

Leianne C · Accepted Answer

Hi @jsaxon-cars, thanks for posting in the community! I’m happy to help. As a first step, could you please try this in a private or incognito window to help us narrow down the potential cause?

Please let me know if you still experience the issue this way, or if you have any questions!

Ivo Rocha · Answer

I think the problem is that (in Ubuntu) if your “Navigation Mode” is set in “Automatic”, when you drag the canvas using the right button for the first time, the mode change to “mouse” and the well start to zoom in and out. That reduce the smoothness.

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