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Community Information

Your go-to resource hub for valuable updates and essential knowledge about the Lucid Community

141 Topics
Houston T
Houston TLucid product team
published in Welcome to the Lucid Community
🎉Introducing Lucid’s Data Trusted User Group🎉Opportunity

We are thrilled to announce the launch of our exclusive Data Trusted User Group—a unique opportunity designed especially for our most dedicated and engaged users who work with data everyday, share data with others, analyze data, etc.. This group provides access to our latest data  features, allowing you to shape the future of data workflows in Lucid through direct feedback and collaboration. GroupThe Data Trusted User Group is an invitation-only group of enthusiastic Lucid users who have experience with intelligent diagramming features, such as data linking, formulas, org charts, smart containers and card integrations. We are interested to hear about how you use Lucid to get work done and how that process can improve. While many of the features we will be testing are only available to those on our enterprise plan, we welcome feedback and ideas from anyone, regardless of license type. BenefitsExclusive access to new features: Be among the first to test-drive new features and enhancement

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Houston T
Micah
MicahLucid community team
published in Welcome to the Lucid Community
🎉Introducing Lucid’s Trusted User Group for Agile Workflows🎉Opportunity

We are thrilled to announce the launch of our exclusive Agile Trusted User Group—a unique opportunity designed especially for our most dedicated and engaged users who are passionate about agile methodologies. This group provides access to our latest agile features, allowing you to shape the future of agile workflows in Lucid through direct feedback and collaboration. Group The Agile Trusted User Group is an invitation-only group within our platform, comprising valued users who are enthusiastic about agile methodologies. As a member, you will have the distinct privilege of gaining early access to agile-specific features and updates before they are released to the wider community. Your insights and feedback will play a pivotal role in shaping the direction of our agile tools, ensuring that they align seamlessly with your work and agile principles. While a lot of the features we will be testing are only available to those on our enterprise plan, we welcome feedback and ideas from anyone,

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Micah
Addie
Lucid Legend Level 8
AddieLucid Legend Level 8
posted in Welcome to the Lucid Community
🚀 Welcome to the Lucid Community 🚀

We are thrilled to have you join our vibrant and dynamic space where innovation, creativity, and collaboration flourish. Whether you're a seasoned Lucidchart, Lucidspark, or Lucidscale user or just starting your journey with our products, you are an important part of our community that is fueled by the power of visual thinking.At Lucid, we believe in the incredible potential of collaboration and the impact it can have on your work and projects. Our online community is your gateway to a world of shared knowledge, inspiration, and support. You'll find a passionate and diverse group of individuals who, like you, recognize the transformative power of visual communication. 🤝 Why Join Our Community? 🤝1. Learn and grow. Connect with fellow users, exchange insights, and discover best practices. Our community is a treasure trove of knowledge and by participating, you can enhance your skills and become a Lucid Legend.2. Inspire and be inspired. Share your success stories, showcase your project

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Addie
Lucid Legend Level 8
Maison W
Maison WLucid support team
published in Welcome to the Lucid Community
Bugs in the Lucid Community

Our development team works hard to make sure you have a seamless experience using Lucidchart, Lucidspark, and Lucidscale. But like any software, we sometimes have bugs! This resource will help you identify if you’re experiencing a bug and guide you through reporting it to our support team in the community.  How do I know if I’m experiencing a bug?We recommend the following to help you identify if your issue is a bug. First, take a look at the Lucid Help Center documentation for the feature you’re working with to understand if what you’re experiencing is intended behavior or an unexpected issue.  Second, please work through our Basic Troubleshooting steps, as these resolve many issues.  Finally, we recommend Lucid’s status page to stay up to date on larger site-wide performance issues and their resolution. You can also subscribe to notifications here. Does Lucid already know about this bug?Please search the community before posting about your issue! Another user might be experiencing th

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Maison W
Addie
Lucid Legend Level 8
AddieLucid Legend Level 8
posted in News and announcements
☀️ July 2023 Community News ☀️

Hello Lucid Community!  This month we have new features releases popular conversations bug fixes and some new feature requests. Also check out our most important conversations to stay informed about the latest at Lucid and get even more value out of Lucidchart Lucidspark and Lucidscale! We publish this newsletter once a month; make sure to follow the Announcements and Community Information topic so you never miss an update and post any comments or questions below!    ✨Most Popular Conversations Here are the Lucid Community’s most popular posts from this month! Check them out and keep the conversation going by asking a question or sharing a tip of your own. Check out our Community spaces! Check out:  Lucid for Education for teachers and educators: Share your examples of Lucid in the classroom Check out Icebreaker perfect for getting to know your students Inspiration to learn more how people are using Lucid in their specific roles:  Lucid for Sales En

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Ria S
Lucid Legend Level 8
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Lucid Legends Spotlight: Catherine✨

We’re excited to spotlight one of the members of our Lucid Legend program: ​@Catherine Fahidin 🎉 Catherine is a Transformation Consultant and has been part of the Lucid Legends since February of this year. We want to highlight a few specific things that make her “legendary!”Since joining, Catherine has excelled in the Lucid Legends earning 3 badges and over 333 points in the Lucid Legends program. She has been traveling to several countries with her family, and continues to add new visited countries to her list every year. Catherine is an amazing addition to our program and the community! She is often helping users by providing detailed instructions, like in this post!Check out Catherine’s badges, post responses, and stats on their profile. You can follow them to receive updates on their posts! Spotlight Story ✨What do you like best about the Lucid Legends program?What I like best about the Lucid Legends program is getting to know the latest capabilities in Lucid, and being able to sh

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Ambar D
susan
susanLucid product team
published in News and announcements
Lucid home page changes + teams makeover! 😍News

There are many exciting updates here at Lucid since the Lately @ Lucid webinar! Announced on April 3rd, the Agile Accelerator and Cloud Accelerator are now available for Enterprise customers. These new accelerators come along with changes to our home page and how to navigate to team hubs! We’re making it easier than ever for teams to work together on strategic, cross-functional initiatives with Lucid’s team hubs where users can:File and share documents within their own teams Centralize documentation, workflows, and projects to provide teams with a one-stop-shop for team coordination Pin frequently used documents and team spaces for easy reference Spend more time working collaboratively and less time bringing people up to speed or tracking down documentationLet’s take a look at some of the changes you may have already noticed when opening Lucid on an Enterprise account. First, team hubs have moved! We’ve redesigned Lucid’s navigation to make it easier to find and manage your teams. To o

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susan
Blake Ferguson
Blake FergusonLucid product team
published in News and announcements
Scaling agile practices with the Agile Accelerator!News

Announced during the Lately @ Lucid webinar on April 3rd, the Agile Accelerator is now live and available for purchase by Enterprise-level accounts! In this post, we’re taking a look at the ways in which agile program managers can leverage the Agile Accelerator for their work.Agile program managers play a critical role in scaling agile practices across multiple teams to ensure their organization meets delivery goals. To do this effectively, they must facilitate strategic alignment while preserving team autonomy.It’s challenging to implement consistent workflows across teams, while also maintaining team autonomy and allowing teams to work in a way that works best for them. A lack of consistency across teams can result in work that is out of sync, messy handoffs between teams, delays and rework, and wasted time. Another major challenge is the lack of qualitative insights into how teams are feeling and what risks or blockers might exist. There is often no clear visibility into team sentim

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Blake Ferguson
Stephane A
Stephane ALucid product team
published in News and announcements
Visualize cloud infrastructure with the Cloud Accelerator!News

Announced during the Lately @ Lucid webinar on April 3rd, the Cloud Accelerator is now live and available for purchase by Enterprise-level accounts! For more information, check out the Cloud Accelerator overview help center article. In this post, we’ll be going over some use case examples.Engineering teams know all too well just how quickly their cloud environment changes, and how difficult it can be to keep cloud architecture diagrams in sync. Continually updating these diagrams can feel overwhelming, and maintaining these at scale is often a slow process that lags behind constantly-evolving cloud environments.Too much time is spent verifying the accuracy of architecture diagrams, and since they often don’t reflect real-time changes to the cloud environment, key decisions are often delayed. Even worse, making decisions on inaccurate data can lead to costly rework. These difficulties are often heightened by the fact that cloud visualization tools aren’t flexible enough to adapt to a va

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Stephane A
Ambar D
Ambar DLucid community team
published in News and announcements
Check out these new features! ✨| April newsletterNews

Lucid tip 📁Brush up on these best practices to effectively organize documents and folders in team hubs. Ensure that you have what you need to smoothly share documents with stakeholders outside of your teams. As ​@Patrick Saul puts it, “Effective external sharing begins with internal organization.” Lately @ Lucid 🎉Thank you to all who joined our biggest Lately @ Lucid event yet on April 3! We hope you’re just as excited as we are for the new accelerators.Also announced during the event, Lucid has acquired airfocus! Learn more about the acquisition in our blog post and check out a real-world example of the Lucid Cards for airfocus integration in the post below: Leaderboard 🏆This month's top three Lucid Legends contributors are ​@Eric Padron, ​@Humas1985, and ​@Ria S, and the top three community contributors are ​@amj_nyc, ​@NMN, and @Inguyenduc. Thank you for your participation in the community! 

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Ambar D
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Smarter search and fresh templates | March newsletterNews

New site search functionality Did you know that you can use your browser search bar for documents within Lucid? Well you can! Check out this post for details on how to set up this functionality in your browser.  Template feedback wanted 💬Our product team is looking for feedback on our new product discovery templates. Check out these templates and leave your feedback in the post below:  Research – If you’ve conducted user or market research, check this out! Ideate – Got experience brainstorming? See how this template sparks ideas! Prototype – Built early versions of a product? Give this a try! 🧪 Test – If you’ve run usability tests or gathered feedback, this one’s for you! Align – Worked on product alignment or strategy? Let us know what you think!Leaderboard 🏆  This month's top three Lucid Legends contributors are ​@Humas1985 , ​@Shira M, and ​@Eric Padron.​The top three community contributors are ​@johnktejik, ​@Elzaro, and ​@patrickpereira1988. Thank you for your participation

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Ria S
Lucid Legend Level 8
Ambar D
Ambar DLucid community team
published in News and announcements
April ‘25 Lately @ Lucid 🎉News

 We are delighted to announce some exciting updates for this Lately @ Lucid launch! Visual collaboration is at the core of everything we do here at Lucid. Since 2010, our products have helped teams collaborate on projects from ideation to planning to execution. We want to extend this value by providing even deeper solutions to customers just like you! For that reason, we’re turning things up a notch and expanding our vision!Lucid is a work acceleration platform powered by visual collaboration that helps teams get aligned and transform their businesses. In light of this vision, we’re excited to announce three accelerators for Enterprise accounts designed to optimize your work. Here’s a sneak peek at some of the features offered with each accelerator! Get more details on the Lucid blog.  Agile AcceleratorAvailable to Enterprise customers for purchase at the beginning of May 2025, the Agile Accelerator helps organizations better scale their Agile practices to improve team performance, as

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Ambar D
Adam E
Adam ELucidite
published in News and announcements
How product teams can leverage the Lucid Cards for airfocus integrationBlog

Announced in the Lately @ Lucid launch on April 3rd, Lucid has acquired airfocus! airfocus is an AI-powered product management and roadmapping platform that keeps teams and stakeholders aligned—no matter how differently they operate.We believe that the flexibility of the Lucid canvas, coupled with the structure of airfocus, will support product teams throughout their entire workflow. Product managers and teams are challenged to be organized and transparent, while also being creative and collaborative. Updating executive leadership and maintaining alignment across stakeholders in engineering, UX, and marketing is a difficult task. This challenge is exemplified with complex roadmap visualization, scattered data, lack of visibility into stakeholder work and bandwidth, and misaligned priorities. This can lead to wasted resources, missed deadlines, and costly rework.That’s where Lucid + airfocus comes in - blending flexibility and structure to support product teams from strategy to ideation

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Adam E
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Lucid Legend Spotlight: Eric 💫

We’re excited to spotlight one of the members of our Lucid Legend program: ​@Eric Padron   🎉 Eric is a System Architect in the Software industry and his favorite food is Chipotle! We want to highlight a few specific things that makes Eric legendary!”Eric joined the program over a month ago in February and he has quickly advanced to Level 5 in the Lucid Legends program! Eric has 47 amazing and quality replies that have helped so many users! He has 2 best answers in the community, and 3 in the Lucid Legends group!Check out Eric’s badges, post responses, and stats on his profile. To receive updates on his posts, you can follow him! Spotlight Story 💡What do you like best about the Lucid Legends program?I entered the Lucid Legends program with a very narrow view of the product suite. I live in Lucidchart, working out business processes and thinking through data models. The best part about the Lucid Legends program is the gamification of exploring features and exposure to other people's us

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Ambar D
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Lucid Legend Spotlight: Lance💫

We’re excited to spotlight one of the members of our Lucid Legend program: ​@Lance  🎉 ! Lance is a Software Engineering Manager at Lucid and a fun fact about him is that his favorite travel destination is his parents' house! Lance finds it very relaxing, and loves playing games with his family.We want to highlight a few specific things that makes  Lance “legendary!” ⚡Lance has an impressive 43 best answers and 95 replies in the community! He is an OG member of the Lucid Legends program and is always providing valuable insights! Lance is also a Level 6 Lucid Legend!Check out Lances badges, post responses, and stats on his profile. To receive updates on Lance’s posts, follow his profile! Spotlight Story🌟What do you like best about the Lucid Legends program?Through the Lucid Legends program, a powerful group of users has been connected and receives training to help other users. They are the core group of our online community and greatly increase its effectiveness.How has the Lucid Legen

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Ambar D
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Lucid Legends Spotlight: Shira 💫

We’re excited to spotlight one of the members of our Lucid Legend program: ​@Shira M  🎉  Shira is a technology teacher at an elementary school and she loves to travel and experience different cultures to bring a global perspective to the classroom. We want to highlight a few specific things that make Shira legendary!Shira joined the Legends in January and has quickly accelerated through the program! She is already at Level 3! She has contributed to 38 posts, sharing her expertise and has 3 best answers!Check out Shira’s badges, post responses, and stats on her profile. To receive updates on her posts, you can follow Shira! Spotlight StoryWhat do you like best about the Lucid Legends program?What I like best about the Lucid Legends program is the opportunity to learn from a diverse group of Lucid users outside of my specific field. This provides me with new and expanded perspectives on how to visualize information, enriching my understanding and application of Lucid's tools.How has the

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Abby S
Ambar D
Ambar DLucid community team
published in News and announcements
February Newsletter | Earn badges for LinkedIn!News

 Lucid tip 💡 New to Lucid? Familiarize yourself with the basics through self-paced training courses available within the Lucid Training Labs!Earn LinkedIn badges with these new coursesCheck out the new Lucidspark Fundamentals learning pathway to get started with virtual whiteboarding! Complete the 4 courses in the pathway and earn Builder Badges, which can be added to your LinkedIn profile. Then, share what you’ve learned or ask more questions in our dedicated Training Labs community space! Basics in Lucidspark  Brainstorming in Lucidspark Planning in Lucidspark Meetings in Lucidspark We want to hear from YOU! 💬Our product team is looking for your feedback! Share your thoughts and insights in the posts below: New feature: Lucid Native Search 🔍Search for Lucid documents directly from your search bar with this new feature! Check out the Community post below for more information: LeaderboardThis month's top three Lucid Legends contributors are ​@Ria S, ​@Humas1985, and ​@Shira M! The m

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J
Olivia Q
Olivia QLucidite
posted in News and announcements
Whiteboarding reimagined

With January being a time of looking ahead and dreaming about what could be, I’ve got some exciting news to share with you all that will transform your whiteboarding experience. 🎉Recently, we teamed up with leading interactive whiteboards to bring teams together, regardless of working location. Whether you’re using a hardware device in the office, or whiteboarding in Lucidspark remotely, this partnership creates a truly collaborative experience for everyone. Give all team members a voice, facilitate better meetings, and boost efficiency. 🚀All you have to do is open a new or existing Lucidspark board (either on a hardware device or virtually) and share it with participants. Even non-Lucid users can collaborate with you using Guest Collaborator mode. 🤝I’d recommend checking out our blog post to dive in deeper and see how this partnership can accelerate your teamwork. And, if you have any questions, check out our help center article to walk you through the basics. 💡

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Ria S
Lucid Legend Level 8
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Lucid Legends Spotlight: Kathy💫

We’re excited to spotlight one of the members of our Lucid Legend program: ​@Kathy R  🎉 We want to highlight a few specific things that makes Kathy “legendary!”Kathy is a teacher and she is extremely involved in our Lucid for Education group. She is constantly sharing her knowledge and how she uses Lucid with her students.  She is always attending events, actively learning, and contributing to the program in new ways!Check out Kathy’s badges, post responses, and stats on their profile. To receive updates on her posts, you can follow her! Spotlight Story 📣What do you like best about the Lucid Legends program?Learning new tips and tricks so I can integrate Lucid into my elementary classroom.How has the Lucid Legends program helped you develop professionally?I have been able to help others, see how others are using Lucid and then use that to improve the interest level in my classroom with fun activities. How have you used Lucid in your role or how has it contributed to the success of a

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Ria S
Lucid Legend Level 8
Abby S
Abby SLucid community team
posted in News and announcements
Lucid Legends Spotlight: Ria 💫

We’re excited to spotlight one of the members of our Lucid Legend program: @Ria S   🎉 We want to highlight a few specific things that makes Ria “legendary!”Ria has been #1 on the leaderboard for more weeks in a row than any other user! Ria is a pro at creating step-by-step directions to help users easily and quickly resolve their questions. Ria is not afraid of any post! She’s answered everything from billing questions to questions in Spanish! She’s great at popping into any area of the Community to share her insights or add a comment.Check out Ria’s badges, post responses, and stats on her profile. To receive updates on her posts, you can “Follow” her! Spotlight Story:What do you like best about the Lucid Legends program?What I love most about the Lucid Legends program is the sense of community it fosters. Being part of a network of passionate users who are always willing to share insights, tips, and best practices is incredibly rewarding. The program offers exclusive resources and e

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Ria S
Lucid Legend Level 8
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Lucid Legends Spotlight: Leo 💫

We’re excited to spotlight one of the members of our Lucid Legend program: ​@Leo Barnes ! 🎉 We want to highlight a few specific things that makes Leo “legendary!”Leo is one of the original members of the Lucid Legends and he is always contributing to the community and to Lucid! Leo has been a top monthly post taker, and highlighted in our newsletter various times, because of his dedication to the Lucid Legends program!Check out Leo’s badges, post responses, and stats on their profile. To receive updates on his posts, you can follow himSpotlight Story ⭐️What do you like best about the Lucid Legends program?I love the way that customers can get help from people who use the products professionally every day. I also like the community that has been built, and it inspires me to continue helping and support newer Lucid customers.How has the Lucid Legends program helped you develop professionally?It's helped to show that I do more things outside of work than just conference speaking. It's gr

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Shira M
Lucid Legend Level 4
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Lucid Legends Spotlight: Matthew💫

We’re excited to spotlight one of the members of our Lucid Legend program: ​@mfriedman !  🎉 We want to highlight a few specific things that makes Matthew “legendary!”Matthew was recognized by our product team for being an integral part of a trusted user group. He provided great feedback and our team was very appreciative! He is extremely involved in any and all Lucid engagement programs, and is a passionate user. Check out Matthew’s badges, post responses, and stats on their profile. To receive updates on his posts, you can follow him! Spotlight Story 📣What do you like best about the Lucid Legends program?The appeal to the Lucid Legends program is the ability to round out design and skillset within the tool, while networking with personal interest or career adjacent folks across an array of industries.How has the Lucid Legends program helped you develop professionally?It has provided a way to be better enabled in the Lucid suite of tools, to be best leveraged for successful delivery

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Shira M
Lucid Legend Level 4
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Lucid Legends Spotlight: Amanda 💫

We’re excited to spotlight one of the members of our Lucid Legend program: ​@aparrish 🎉 We want to highlight a few specific things that makes Amanda “legendary!”Amanda was our top Lucid Legend in answering community posts this last month.  She is consistently coming to meetings, working sessions, and helping in the community! She’s an avid learner and a great contributor to the program!Check out Amanda’s badges, post responses, and stats on her profile. To receive updates on her posts, you can follow her! What do you like best about the Lucid Legends program?I love using my spare time to help people navigate and make the most of Lucid software, whether it's simplifying workflows, creating clear visuals, or improving collaboration.How has the Lucid Legends program helped you develop professionally?Working with Lucid has equipped me with the skills and experience needed to excel as an application support engineer.How have you used Lucid in your role or how has it contributed to the succ

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Shira M
Lucid Legend Level 4
Zuzia S
Zuzia SLucid support team
posted in News and announcements
Bug 12/02: Users with "Edit" permissions unable to edit documents

Hello Lucid Community,A small number of users are currently experiencing an issue displaying documents as “View-only” despite users having “Edit” permission. As a workaround, we recommend opening your document directly from the Documents tab in your Lucid app.Our Development Team is urgently looking into this, and we expect the issue to be resolved shortly. We’ll provide an update via this thread as soon as the issue is resolved. In the interim, our apologies for any inconvenience the issue causes.Feel free to let us know if you have any further questions in this thread. Thanks for your help and patience!

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Zuzia S
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Shape the future of Lucid in the Lucid Legends program | January newsletterNews

Lucid tipWork faster in Lucid with our extensive keyboard shortcuts. Check out some lesser-known shortcuts in the post below!  Join the new and improved Lucid Legends program Are you a long-time Lucid user? Passionate about our products? Lucid Legends are innovative users who answer user questions, share inspiration, and provide product feedback. Help shape the future of Lucid and unlock exclusive perks through the Lucid Legends program. Perks include:First look at new product features Exclusive swag and free premium subscriptions Q&As with Lucid execs Access to exclusive events, workshops, and training Professional recognitionInterested? Learn more! LeaderboardThis month's top three Lucid Legends contributors are  ​@aparrish, ​@Humas1985, and ​@Pabst. The top three community contributors are ​@john.a.lopez, ​@omar92, and ​@alexyhz. Thank you for your participation in the community! 

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Kelsey Gaag
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