If you're encountering the error message "Unable to process SAML response." when trying to login, it indicates that our system received a communication from your company's Identity Provider (IdP) but was unable to understand or validate it. Here are the most common reasons for this error and how you can troubleshoot it:

1. You might not be assigned to the application in your company's system:

What to do: This is a very common case. Your specific user account needs to be explicitly granted access to Lucid within your company's Identity Provider (e.g., Okta, Azure, UKG, etc.). Contact your internal IT team and request that they verify your user account is assigned to the correct application within your organization's IdP.

2. You might not be part of your organization's SAML-enabled account:

What to do: Your organization might have a SAML integration configured with our services, but your user account might not yet be associated with their specific SAML-enabled enterprise account within our system. You might need to request an invitation to join your organization's Lucid account. The admin of your account can send you this invitation.

If you have gone through these steps and are still encountering this error, please contact our support team with a screenshot of the error, the impacted user's email address, and list what troubleshooting steps you have already tried. You can contact our support team by filling out this form, please select "Other" under Product Support Inquiry Type.