We’re in the process of ending our Lucidchart service and would like to retain individual users’ charts before deactivating accounts. Is there a way to bulk export or transfer files from multiple users, or does this need to be done one by one per user?
Just looking for the most efficient option before we begin deactivation.
Thanks in advance
Hi
Thanks for posting in the Lucid Community!
Unfortunately, bulk export isn't a feature we have available at this time.
However, we do allow for a backup of all documents on an individual user account to Google Drive. You can set up a weekly backup of your Lucid documents to Google Drive. If you set this up, you will receive an LAF backup file in your Google Drive account every week. You can then restore your documents to Lucid. It is important to note that LAF files are only readable by Lucid. Alternatively, you could programmatically export all documents on your account to static images using Lucid's external API - Export Document endpoint.
For more information on file transfer, I would suggest reviewing this help center article.
Thanks for your request, and I apologize for any inconvenience this causes you.
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
