[BUG] Concluence widget shows a 404 page not found when placing chart in confluence page

Question

Hi! Recently it seems as if the confluence plug in stopped working. I am working on a Mac in Safari. When placing a Lucidchart all charts return the following message:

Message: Our servers experienced an error. We apologize for the inconvenience.
Flow ID: 5e80448db40f5f82
Time: 2025-05-20T13:49:09.343Z

We use Lucid a lot for documentation of processes in our company, so this quite a significant issue and if this won’t be resolved we would need to switch to a different tool for our diagrams.

Hopefully this can be fixed.

Leianne C · Answer

Hi ​@F T D, thank you for your post and sorry to hear you’re experiencing issues with the Confluence integration. To confirm, are you seeing this error when you try to insert a Lucidchart diagram into a Confluence page?Would you mind sharing the following information to help us take a closer look?What browser are you using? Have you tried this on an additional browser or using an incognito or private window?Pleaseenable3rd party cookies and then try inserting the diagramagain.Please take a look at this article for information on how to do this.Please let us know if you have any additional questions!

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