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Get help with charges, invoices, billing information, and managing your plan.

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38 Topics

asked in Billing

If I miss a lucid payment, will my documents and information be lost?

hi world. i want to know if after missing a lucid payment , is the documents or informations included in can be lost ?

asked in Billing

Paid account, but am still limited to 3 documents

I have a paid account, but I still only can have 3 documents within Lucid Spark. Why is that? Shouldn’t I have unlimited documents?

asked in Billing

Descargar facturas

¿Dónde puedo encontrar las facturas de los pagos hechos desde mi cuenta? ¿Puedo descargarlas?

Chelsey DLucid support team

posted in Billing

Monthly Subscriptions and Payments for Lucid Software Customers in India

Lucid Software is only offering annual subscriptions in India at the moment. As you may be aware on October 1 2021 a rule change by the Reserve Bank of India came into effect that is designed to fight fraud and prevent unwanted recurring payments. As a result there were additional requirements placed on banks financial institutions and payment gateways. While some institutions have updated their systems to meet the new requirements some are still working on it. Because the current banking regulations in India block merchant-initiated transactions (such as monthly subscription renewal charges) we are only offering annual plans to users in India at the moment. We apologize for the inconvenience. If you are in India & your payment for your annual subscription is failing: If you find that your payment for an annual plan is failing it is possible this is because your bank has not approved the transaction: If a payment for a renewal for an existing subscription is failing you should h

MicahLucid community team

posted in Billing

¿Preguntas sobre facturas, cargos, o reembolsos de Lucid? Encuentre todos los recursos de facturación aquí

El Centro de Ayuda de Lucid ahora tiene una sección dedicada completamente a la información sobre facturación. Ya sea que necesites ayuda para acceder a tu factura administrar tu plan o comunicarte con el equipo de soporte podemos ayudarte. Sigue leyendo para conocer más recursos.💁‍♀️ Empezar ahora¿Buscas información general sobre las prácticas de facturación de Lucid? Echa un vistazo a nuestro artículo Descripción general de tu plan y facturación que proporciona información básica sobre la facturación de Lucid y artículos que pueden ayudarte con inquietudes más específicas.🗞 Administra tu plan¿Necesitas ayuda con tu suscripción? En estos artículos tendrás todas las respuestas que necesitas.Actualiza la información de facturación: instrucciones para actualizar tu método de pago Cargos de Lucid: más información sobre nuestros productos y los cargos que se te cobran Error en el pago: pasos de solución de problemas relacionados con errores en el pago Cancela tu plan: cancela tu suscripc

MicahLucid community team

posted in Billing

Dúvidas sobre fatura cobrança ou reembolso? Encontre todos os recursos de cobrança aqui

A Central de suporte do Lucidchart agora tem uma seção dedicada inteiramente a informações sobre contas. Se você precisar de ajuda para acessar sua fatura gerenciar seu plano ou entrar em contato com o suporte temos o que você precisa! Continue lendo para obter mais recursos.   💁‍♀️ Iniciar Procurando informações gerais sobre as práticas de cobrança da Lucid? Confira nosso artigo Visão geral sobre plano e cobrança. Nele você encontra o básico sobre o faturamento da Lucid além de links para artigos que podem ajudar com necessidades mais específicas.   🗞 Gerenciar seu plano Precisa de ajuda com sua assinatura? Tudo o que precisa encontrará nestes artigos. Atualizar informações de contas - instruções para atualizar sua forma de pagamento Cobranças da Lucid - saiba mais sobre nossos produtos e por que você recebeu cobrança Falha no pagamento - etapas de solução de problemas relacionados a falhas nos pagamentos Cancelar seu plano - canc

asked in Billing

How to reactivate canceled Lucid subscription?

My subscription was canceled. How do I re-subscribe?

asked in Billing

Forwarding invoices automatically

My manager asked me to forward my Lucidchart invoices to our Accounting team every month. Is there a way to do this automatically?

asked in Billing

I haven't received invoices

Hey there--I haven’t received any invoices to my email address for this subscription I’m paying for monthly. What is going on?

asked in Billing

I accidentally purchased a Team subscription!

Hi everyone--somehow I ended up on a Team subscription but I only wanted an Individual subscription. How do I switch my plan back to Individual?  

asked in Billing

How to find and download invoices for my account

Where can I find the invoices for the payments I’ve made on my account? Can I download them?

asked in Billing

Can you pay for Lucidchart by purchase order?

Are there alternative options for payment other than credit card or PayPal. Can a purchase order be used?

Paloma C101Lucid support team

posted in Billing

¿Qué hacer si tienes dudas sobre el pago de tu suscripción y/o la facturación de tu cuenta de Lucidchart, Lucidspark, o Lucidscale?

¡Hola a todos!  Si tienes algún problema o pregunta acerca de tu suscripción de Lucid (cobro incorrecto una suscripción errónea actualizaciones o reembolsos) por favor contáctanos directamente a través de este formulario utilizando el correo asociado a tu cuenta Lucid. El equipo de facturación contestará a tu pregunta lo antes posible. Si ya nos has contactado y no has recibido respuesta no te preocupes ¡estamos en ello! Además ya que estos problemas están relacionados con datos personales como tus detalles de facturación no recomendamos crear un hilo aquí por motivos de seguridad y para no retrasar tu tiempo de respuesta. Te recordamos también que puedes acceder a revisar tus cobros más recientes e incluso modificar tu suscripción desde la configuración de tu cuenta en la sección de Plan y Facturación. Ten en cuenta que solo podrá acceder el administrador de la cuenta. Recomendamos echar un vistazo a la sección de facturación de nuestro centro de ayuda para obtener más informació

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